FOR PROSPECT CHARTERCARE, PROFIT ALWAYS COMES FIRST.
AND THEIR HOME HEALTH PATIENTS ARE COMING IN LAST.
JUST ASK THEM.
In January 2022, the The Centers for Medicare & Medicaid Services (CMS) released their updated Star Measures for Home Health Agencies, and the Star rating for CharterCare Home Health Services dropped in both patient satisfaction AND patient outcomes.
Why are patients dissatisfied?